New as a Brand
- How to improve sales on Markato?
- Our commission system
- How do Logistics Work?
- Markato Payment terms
- Who are the buyers on Markato?
- Airwallex KYC process
Managing My Brand Page
- What Types of Image Links Are Supported for My Photos?
- What is the Difference Between Product and Packaging Dimensions?
- What are Product Variants?
- What is a Case Pack or Case Size?
- Updating my brand page
- Uploading my product catalog
Managing Orders - Brand
- Self-Shipping an Order
- Packaging Guidelines for Beauty & Wellness Products
- How am I notified of new orders?
- Can I edit a retailer’s order?
- Can a retailer cancel their order?
- Shipping an order
New as a Retailer
- What is Markato for retailers?
- Who can shop on Markato?
- What if I don't have a physical store?
- How do I apply a discount code to my order?
- Where can I find my order ID?
- How can I cancel an order?
Managing Payments - Retailer
- What payment methods can I use?
- When are my invoices due?
- How do I use my Markato wallet credits?
- How does Buy Now Pay Later work?
- Why can’t I use Buy Now Pay Later?
- Can I make early payments for my Buy Now Pay Later invoices?
Managing Orders - Retailer
- How to buy internationally on Markato
- How do I submit a return?
- Why can't I return my items?
- How does shipping work?
- How do I change my shipping address?
- Can I change my address after the order shipped?