Agreement violations and resulting actions

In our commitment to provide an exceptional experience for our retailers, we closely monitor various metrics and take necessary measures when brands fail to meet the minimum performance standards. 

If Markato determines that you are not meeting the minimum standards of quality and service, Markato may reach out to you in an attempt to resolve the issue and/or temporarily suspend or permanently terminate your Brand Account.

Markato might put limits on your Brand Account, lower your visibility and/or search placement across the Services, limit your ability to sell with new Retailers until you resolve outstanding issues, and/or deny signing up any affiliated, related or duplicate accounts.

Suspended Accounts

If your Brand Account is suspended for performance issues, you may appeal for re-activation by providing Markato with a plan of action for correcting the problems that contributed to the account being flagged and suspended. If Markato in its sole discretion approves the plan of action, you may resume selling through the Services. If you believe that the flag on your Brand Account is erroneous, please contact Markato via your Brand Manager or [e-mail].